

It has become harder and harder to get recovery or installation disks for your computer as major PC manufacturers no longer distribute a recovery or repair CD/DVD with your purchase.Ī Windows 8 or Windows 8.1 installation DVD can be used to recover your computer.

Please note that no HP customizations nor HP value-added software will be installed using this method. It should register as an official copy and use the key embedded in the BIOS. Set the BIOS to use UEFI, enable "Secure Boot" and disable "Legacy Support. if these options are present. Boot from this disk and install Windows 8. If you have a valid MSDN Subsciption, you can download "en_windows_8_圆4_dvd_915440.iso" from MSDN Subscriber Downloads.Download this file and burn the ISO image to a DVD or USB stick. This will make the HP Recovery Media needed to return your computers to a factory like state. The "official" HP image can be created using the HP Recovery Manager that is included with each of your computers. You can't download the "official" HP Windows 8 image. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review. The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information.

Without this information it may be difficult or impossible to assist you in resolving your issue. HP/Compaq makes thousands of models of computers. When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. Any reply from a HP employee represents their own opinion and not that of HP's. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. This is a peer-to-peer user supported forum for HP consumer class products. This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP.
